Delivery & returns
We aim to ship ‘in stock’ products within 10 working days. As a business, we have a make to order agreement with our suppliers. Please allow enough time between ordering and when you will need your item.
Out of stock products
Where an item is not in stock and needs to be ordered from our supplier this is flagged up on the product page and again at checkout. Typical order lead-time is 2-4 weeks depending on the brand involved: if we expect the delay to be longer, we'll let you know giving you the option to cancel. Where part of your order is out of stock we'll hold shipment until all the items have come in, unless you specifically request otherwise.
UK and Worldwide Delivery
All of our deliveries are free.
VAT on international orders:
- Orders sent within the EU: VAT at 20% is included. For orders placed in the name of a VAT-registered business in another EU country, if the VAT number is supplied to us (use the "Special order details" box at checkout) we will refund the VAT element.
- Shipments to destinations outside the EU (including Channel Islands): VAT is not chargeable, but our system charges the same selling prices. In compensation for not deducting the VAT component, we heavily subsidise our shipping charges for non-EU destinations. For Channel Islands orders we charge standard UK rates, for overseas orders we charge the same rates as for European shipments - in both cases our charges are much lower than our cost.
We'll happily refund or exchange purchased items provided you notify us within 14 days and return the goods within a further 14 days, and provided they haven't been used and are returned in resaleable condition. (We can't accept cancellation of orders or returns of products that are specially ordered to custom specifications, with personalisation or are not part of our standard range, unless they're clearly faulty). Simply email us at email@example.com, giving your order number and stating your intention to return and the reason.
Please notify us by e-mail if you feel you have received goods considered to be faulty with the reason and photos of the problem to our e-mail address. We must be notified within 90 days of purchase to be able to rectify the problem. Upon receipt we will respond to your mail. If found to be faulty, they will be repaired or replaced at our option.
If you wish to return any other goods, please e-mail us to let us know you will be returning the item within 14 days of receipt stating the order number and items to be returned. Once we confirm, your item should be sent with 14 days by Royal Mail to: Vintage and Rustic Weddings, 16 Sark Avenue, Ellesmere Port, Cheshire, CH65 9LU. Please include a note in the parcel providing the order/receipt number & contact details, and indicating the reasons for the return and the action you wish us to take. Please do not use couriers: our returns arrangements are based on use of Royal Mail. Extra insurance can be bought when posting if desired.
Please also ensure the goods are packaged similarly to the way they were sent out so they won't get damaged and send them appropriately tracked and insured - we can't accept liability for returns damaged or lost in transit.
It would also be helpful to email us at firstname.lastname@example.org when the return has shipped giving tracking details, so we know to expect it.
We regret we're unable to refund return postage charges except where faulty, however exchanges will be shipped back to you free of charge.